Refund policy

Last Updated: December 15, 2025

This Refunds & Returns Policy applies to all purchases made through NewBayMall ("we", "us", "our") via https://newbaymall.com/ (the "Store"). By placing an order, you agree to the terms outlined below.

1. Refund & Return Period

We accept refund and return requests within fourteen (14) days from the date the order is delivered.

Requests submitted after the 14‑day period will not be approved.

2. Eligibility for Refunds & Returns

To be eligible for a refund or return:

  • The item must be unused, unopened, and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse any refund or return that does not meet these conditions.

3. Non‑Returnable Items

The following items are not eligible for refunds or returns:

  • Items that have been used, worn, damaged, or altered

  • Items returned without original packaging

  • Clearance or final sale items (if marked as such at time of purchase)

  • Gift cards or promotional items

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time may vary depending on your payment provider

Original shipping costs are non‑refundable.

5. Return Shipping

Customers are responsible for all return shipping costs unless otherwise stated.

We recommend using a trackable shipping service. We are not responsible for items lost or damaged during return shipment.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery with supporting photos or evidence.

Failure to report issues within this timeframe may result in the request being denied.

7. Chargebacks & Disputes

Initiating a chargeback or payment dispute without first contacting us may result in refusal of future service.

We reserve the right to submit evidence, including this policy, to payment processors in response to disputes.

8. Policy Updates

We reserve the right to modify this Refunds & Returns Policy at any time. Changes will take effect immediately upon posting on the Store.

9. Contact Information

To request a refund or return, please contact us through the Store’s contact page or via email:

Email: baygoodsllc@outlook.com

Please include your order number and reason for the request.